Webinar: Impacts of Remote Service on Service Lifecycle Management

Join us June 15th for a webinar on the impacts of Remote Services on SLM with PTC

Harbor Research’s Glen Allmendinger and Jim Sweeney from PTC on June 15th, 2016 held a webinar to help our audience understand the way organizations can leverage remote services technologies to drive improved Service Lifecycle Management for connected products and Smart Systems.

Key Takeaways:

  • Make smarter decisions by analyzing your service and product data in real-time
  • Differentiate your service offering by improving and expediting the way you service products
  • Completely redefine value for your customers and your organization with new service offerings and business models

Listen To The Webinar Here: https://cc.readytalk.com/play?id=66ke9c

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Jim Sweeney, PTC

Jim is a Vice President of Solution Management in PTC’s Service Lifecycle Management group.

Jim has over 19 years of software experience in various areas of product development such as engineering, service, and supply chain.

Prior to his current role, Jim held a variety of product management roles within PTC across several solutions areas such as search, component and supplier management, materials compliance and product costing.

Prior to joining PTC, Jim spent several years as a field service engineer with ABB CE Services.

Jim holds a Bachelor of Science degree in Mechanical Engineering from University of Massachusetts at Lowell and a Masters of Business Administration from Babson College.

Glen Allmendinger, Harbor Research

Glen is the president and founder of Harbor Research and has been responsible for managing all of Harbor’s consulting and research activities since its inception. Glen has worked with a very broad range of leading technology innovators, product OEMs, and service providers assisting them with strategy and market development for new smart product, systems, and services opportunities. He has participated in pioneering research and consulting work in the Smart Buildings, Healthcare, Retail, Transportation, Energy and Industrial arenas helping clients to determine the scale and structure of emerging opportunities, competitive positioning, and design of new business models. In 2005, Glen co-authored the pioneering article “Four Strategies for The Age Of Smart Services,” published in the Harvard Business Review.

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