Smart Services Forum - San Francisco Feb. 14-15 2007
Shifting
from a product-centric to a service-centric organization calls for
focused leadership, innovation and alliance building as part of a
general strategy. Learn directly from product OEMs who have
successfully made the transition. This two-day conference will feature
content-rich sessions and interactive workshops conducted by Harbor
staff and industry leaders.
Hear speakers from Abbott Diagnostics, Air Products and Chemicals, Cimetrics,
Invensys, Panasonic, Wavecom, MAYA Design, Cisco Systems and more.
Contact or call 800.595.9368 x23
for more information. Workshops will have limited space so
make plans as soon as possible. Two-day pass including afternoon
workshops on both days: $1,500 ($1,200 prior to Dec. 31)
Upon transaction approval participant information and confirmation will be sent to the email provided.
The “Next Big Thing” in the Digital Age is Here
The new world of Smart Services is one in which every connected product
turns its manufacturer, and in many cases others along the value chain,
into a new kind of service business. “Machine-to-Machine (M2M)”,
“Ubiquitous Computing” and “Pervasive Internet” are all terms that
point to the advent of enabling technologies for networking
devices. Regardless of terminology, it all begins with “smart”
products that can be monitored remotely to provide real-time status
information. That’s a technological wonder in itself, but it’s only the
beginning. The real story is the impact of device-data on the
enterprise, and that will be nothing less than a revolution. Early
adopters of this technology are creating unprecedented services
strength and barriers to competition…but only if they know what they’re
doing.
Not Just Services—Smart Services
Most product companies and OEMs now recognize the importance of
services growth to maintaining a sustainable position in their markets.
But services require a transition to a customer-centric business model
that most product-centric companies are finding hard to embrace. Remote
M2M enablement can turn a company’s products into “invisible partners”
in automated customer relationship management, and yet most companies
are not making device-based “field intelligence” a core component of
their services thinking. For these reasons, they are in real danger of
spending the first decade of the 21st century implementing a 1990s
services strategy. In so doing, they will destroy value rather than
create it.
Energy Venue Report. The first in a series of our venue reports is now available. These reports cover the structure,
forces and scenarios of Pervasive Internet and Smart Services
activities within these venues (Energy, Buildings, Healthcare/Life Sciences,
Security/Public Safety, Transportation, Consumer, Industrial and
Retail).
Download a brochure of the Energy Venue Report for detailed information on this new publication.
For more information contact or call 800.595.9368 x23
Upon transaction approval a secure link to our download page will be sent to the email provided.
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Upon transaction approval participant information and confirmation will be sent to the email provided.
