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Ecosystem Design in the
Age of Smart Systems

COLLABORATIVE INNOVATION EXTENDS BEYOND IDEAS ABOUT NEW PRODUCTS AND SERVICES TO THE MANNER IN WHICH BUSINESS IS CONDUCTED

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Diverse collaborative networks will be self-organized by people who are motivated to explore and develop ideas they care deeply about. Business innovation will extend beyond ideas about new products and services to the very manner in which business is conducted.

Building new ventures for the Internet of Things requires new and very different modes of design and development – organizations will need to push the boundaries of collaboration to include many new and unfamiliar participants…

NEW BUSINESS MODELS ARE PROGRESSIVE; OPEN COLLABORATION DRIVES INNOVATION

As users and customers have become more familiar with digital and IoT capabilities, they are realizing these technology innovations will push the boundaries of how products, systems and equipment are used and managed within their operations which, in turn, has increased pressure on machine builders and equipment manufacturers to embrace these capabilities. End customers in factories, hospitals, buildings and more are coming to see how these technologies work together in new and novel ways to solve operational and business problems. As a result, specification and adoption of digital and IoT enabled equipment and systems is beginning to shift towards a “shared” set of roles between end customers and their OEMs.

Problem solving for new Smart Systems opportunities must address tough questions: how can an organization turns its workers, partners, and customers into believers and contributors? How can we make changes that can impact multiple functions and organizations and ultimately solve really big problems or create unique new offerings? We are firm believers in the human element – the community as a manifestation of the system and visa versa. Behaviors of users, customers, teams, functions, leadership, all need to considered. Understanding empathy, participation, motivations – putting human sensibilities and behaviors at the center of the solution is key.

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